PRODUCT RETURN POLICY
Reasons for Return
The Return Policy makes it possible for You to return the Products if You receive damaged or defective Products or if the Products are significantly different from what was purchased, or the package delivered is missing one or more Products or accessories. The Return Policy here should be read in conjunction with any specific terms and conditions applicable to the Products and which can be found on the Product Description Page for returning the Products.
Conditions for Return
To return any Products sold through the Marketplace, You are required to comply with the below-mentioned conditions, viz.:
The return has to comply with the Return Policy associated with the Products and is available on the Product Description Page.
The Marketplace should be notified of the receipt of damaged or defective Products or if the Products are significantly different from what was purchased, within the period mentioned in the Return Policy but not later than 24 hours from the time of delivery.
The Products should be returned unused, in their original packing along with the original price tags, labels, packing, barcodes, user manuals, warranty card, and invoices, accessories, freebies, and original boxes defined as ‘essentials’. If any Products are returned without the essentials, the Products shall not be accepted for return and shall be sent back to You.
The return packages should be strongly and adequately packed so that there is no damage to Products during transit.
The returned Products are subject to the verification and quality checks by the Seller selling on the Marketplace to determine the legitimacy of the complaint or return.
You should fill the Return Form provided by the Marketplace with the originally delivered package or made available to You over email or Account and include it in the returned package. The return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for the return should be stated in the Return Form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.
The return has to comply with the Return Policy of the Seller or the manufacturer of the Products wherever applicable.
All Products cannot be returned. Some of the products that cannot be returned are:
Products that have been used or installed.
Products that are damaged due to the misuse of the Products
The Products’ defects’ not being covered under the Manufacturer’s warranty.
The Products with tampered or missing serial numbers.
Personalized, engraved, or resized Products.
The Products sold in sets or combinations cannot be returned individually.
Any other Products depending upon the Return Policy in force.
PRODUCT REFUND POLICY
Refunds are provided for cancellation/return of the Products, subject to the Eligible cancellation/return as per Return Policy or these Terms, initiated following the Return or Cancellation Policy. The Refund is made for the full amount of the Order or part Order successfully canceled that was paid by You for the delivery of the Order. For return requests, the Refund of Payment is made after the returned Product has been received by the Seller and has passed the quality checks. The entire Product-cost along with any taxes and shipping charges, if any, will be refunded to You.
If any refund is received by You pending the quality checks, You will hold such amounts in trust on behalf of the Marketplace until the conclusion of such quality checks unless claimed by the Marketplace at any time before that. If You receive any wrongful refund or Payment, You will transfer such amount back to the Marketplace within 3 days of You receiving such amount.
No refund due to non-deliverability will be applicable for orders placed with Cash on Delivery options. Refund of Cash on Delivery Order returned by You may be subject to levy of a charge which will be deducted from Your refund amount.
Period for Refunds
Refunds are normally processed within 15 working days after the completion of quality checks of the Products returned and further depend on various banking and payment channels. The Marketplace is not responsible for any errors or delays in a refund due to the Bank or the Third-Party Service Provider errors or delays. Further, the Marketplace shall not be liable for interest charged by the Bank for providing the EMI scheme till the time of the request for return or cancellation.
Mode of Refund
The mode of refund of Payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of Payment. Refunds for Payments that fail when processed back to the source may be refunded by National Electronic Funds Transfer (“NEFT”) to Your Bank Account.
You will need to update the Bank Account Number and IFSC code to enable us to process a refund to Your Account. Refunds cannot be processed to Third-Party Accounts, i.e. the name on Your Marketplace Account should match with the name of the Bank Account holder provided for a refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to the Marketplace will be sent to You. All refunds by cheques will be in form of “at par” cheques or via online transfer basis, at the sole discretion of the Marketplace.
Terminated Payment Mode
If the original payment method You used to make the Payment (Credit or Debit Card or Net-Banking) is no longer valid, we will issue the refund through a cheque. When we receive a Payment failure notice from Your Bank, we will send You an email asking You to call us. When You call us, we will collect Your Address where You want the cheque to be sent and proceed with the refund. Please refer to our Payment Policy for further details. You explicitly give Your consent to receiving communications (by SMS, email, or another mode of communication) sent to You by the Marketplace, however, You may withdraw Your consent at any time at Your sole discretion.